the delivered product was dented
サプライヤーからの回答:
After further investigation, the damage was caused during the transportation process. We understand your expectations regarding product quality, and as such, we are actively collaborating with our logistics partners to ensure future deliveries are more reliable and secure.
Regarding your experience, we sincerely apologize for any inconvenience caused. We are willing to provide a solution for this issue. Could you confirm if one of the profile you received was dented? Additionally, was this bent material intended for installation on the backside of a wall? Did it affect your installation process? Please contact us to discuss further. Thank you.
05 Mar 2024